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Make sure that no-reply[at](replace the [at] with an @) is on your whitelist, and check your spam folder.
* If you are able to log into your account, please do not use that contact form to request help, with other problems.
If you are logged in, and you need to request help, a variety of options are provided in the 'Help and Info' menu, including the Community Help forum, this FAQ, bug reports, tickets, and suggestions. ' for assistance determining which option is the best choice for a particular problem.
Look at the time, and return in an hour, or if you are completely stumped, submit a ticket requesting a password reset, however you will still need to wait an hour before you can change your password that way.
Until no login attempts have been made for an hour, the account will remain locked.
If you try to log in any sooner than one full hour has passed, then you will reset the timer on the lock out. Instead, in order to set your account for deletion, an administrator-level staff member has to do so manually.
To file an account deletion, send in a Helpdesk ticket from the account you want deleted, and request as such (you need to be signed in, we do not accept account deletion requests from email/offsite/other account tickets). However be advised, there are some rules about account deletion: PLEASE HAVE AT LEAST ONE PROFILE ON THE ACCOUNT THAT YOU WANT DELETED, BECAUSE YOU WILL NEED IT TO FILE A TICKET FROM (please bear in mind that a PROFILE is not the same as ACCOUNT, you make multiple profiles ON an account).
You may use a blank throwaway name for a profile on your account, as the profile will be deleted anyway with the full account once it is processed by an admin (so you don't need to do it).
Leaving a short reason for why you are choosing to delete your account is encouraged, but not required. Say that user 1 has two characters: Hexxy, and Rebbi.
If user 1 bookmarks your character, how would the site know to send you a message about Rebbi, or Hexxy?
Not without telling you about both characters; revealing user 1's every single alt.